The County Dispatchers provide Emergency Medical Dispatch (EMD), which is a valuable primary component in the Emergency Medical Services (EMS) system. The Dispatch Center also provides dispatching services and/or support (generally during non-business hours) for a multitude of County, State and private agencies, including Probation, Animal Services, Public Works, Public Health, State Parole, District Attorney, Hope Ranch Security Patrol, California Department of Fish & Wildlife, Adult and Child Protective Services, Office of Emergency Management and many more. With the inclusion of administrative phone calls, the dispatch center handled almost 295,000 telephone calls in 2019, for an average of 808 telephone calls per day! The center received 58,436 9-1-1 calls, of which 45,258 were wireless callers, for an average of 160 per day. In 2019, the County Dispatch Center handled more than 195,000 calls for service, which translates into approximately 535 calls per day. The Dispatchers are responsible for determining and prioritizing citizen needs for public safety assistance within the guidelines of agency policies, with allocating public safety resources among existing and anticipated needs, and with supporting and assisting public safety resources via radio and telecommunications systems. Working together, face-to-face, reduced response times and enabled them to manage multi-agency incidents much more efficiently, without having to make time-consuming phone calls back and forth to the other agencies.Ĭounty Dispatch provides dispatching services, 9-1-1 call taking and non-emergency call taking and support for Santa Barbara County Sheriff, Santa Barbara County Fire and American Medical Response for the areas served by those agencies. The consolidation brought County Sheriff, County Fire and Emergency Medical Services under one roof, which provided for instant communication and collaboration amongst the agency Dispatchers, especially during high profile incidents and disasters. The Santa Barbara County Public Safety Dispatch Center was consolidated in 1977 to provide more efficient and centralized dispatching for public safety agencies and to serve as a central public safety answering point for the 9-1-1 emergency telephone system. They are the true “first-first responders” and lifeline, not only to the citizens who are calling for help, but also to the first responders who rely on them for accurate and detailed information. Our County Dispatchers are the calm voice on the other end of the line who provide lifesaving instructions to callers in times of crisis. These highly trained, dedicated professionals work tirelessly to ensure that people are provided with the assistance and resources they need as quickly as possible. Most people will only need to call 911 once in their lifetime, but it may be the most important call they ever make.
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